Frequently Asked Questions

What happens when maximum occupancy is reached?

If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the entrance and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building. Individuals who exit the facility will be required to enter the queue lines for re-entry into Bar & Book.

I have a voucher/winning ticket to cash-out. How long do I have to redeem it upon reopening?

Tickets may be cashed by mail or in-person and are valid for one year from the date printed. To cash by mail; please print clearly and send your ticket with name and address to:
Lone Star Park at Grand Prairie
Attn: Mutuels Department
1000 Lone Star Parkway
Grand Prairie, Texas, 75050.

Please send the ticket certified or registered mail, return receipt requested and retain a copy of the ticket for your records.

Will I be able to earn points on my Star Player Rewards Card?

Yes, you will be able to use your Star Player Rewards Card.